Shipping policy

Shipping Policy

1. Processing Time: All orders are processed within 5-7 business days. Orders are not shipped on weekends or holidays.
2. Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time is 5-7 business days.
3. Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes: Jacobs Ladder is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages: Jacobs Ladder is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
6. International Shipping Policy: We currently do not ship outside the U.S.

Any questions please email us at: jlclc@ymail.com